Refund and Returns Policy

Effective Date: January 18, 2025

At DiamondGlowJewel, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your earrings, we offer a flexible refund and returns policy. This page outlines the terms and conditions under which you can return or exchange products, as well as the process for requesting a refund.

1. General Return Policy

We accept returns and exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, the following conditions must be met:

  • The product must be unused and in the same condition that you received it.
  • The item must be in its original packaging with all accompanying materials, such as certificates of authenticity, tags, and receipts.
  • The return request must be made within the 30-day return window.

If the item is damaged or defective upon arrival, please contact us immediately to initiate a return or exchange. We will cover the return shipping costs for defective items.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Custom-made or personalized jewelry
  • Gift cards
  • Earrings that have been worn or altered in any way

Please ensure that you review the product details carefully before making a purchase, especially for custom or personalized items.

3. Return Process

To initiate a return or exchange, please follow these steps:

  • Step 1: Contact our customer service team at info@diamondglowjewel.com with your order number and the reason for the return or exchange. You may also call us at 914-555-0134.
  • Step 2: Once we approve your return, we will provide you with a return shipping label.
  • Step 3: Package the item securely, including the original packaging and materials. Attach the return label and send it back to us.
  • Step 4: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your return. If approved, a refund will be processed, or an exchange will be issued.

4. Refunds

If you are eligible for a refund, the amount will be credited to the original payment method used for the purchase. Refunds typically take 5-7 business days to process, depending on your bank or payment provider. Please note that shipping fees are non-refundable.

If the item is returned in a damaged or used condition, we reserve the right to deny a refund.

5. Exchanges

If you would prefer to exchange an item for a different size, color, or style, we will facilitate the exchange upon receipt of the original item. You will need to contact our customer service team to ensure that the new item is in stock. Exchanges are subject to the same conditions as returns, meaning the item must be unused and in its original condition.

6. Late or Missing Refunds

If you haven’t received your refund after the expected processing time, please check with your bank or payment provider. If the issue persists, contact us at info@diamondglowjewel.com, and we will assist you in resolving the issue.

7. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival. We recommend using a traceable shipping service or purchasing shipping insurance to ensure the safe return of the product.

8. Cancellations

Orders can be canceled within 24 hours of purchase. After this period, we begin processing your order, and cancellations may no longer be possible. If you wish to cancel an order, please contact us immediately at info@diamondglowjewel.com or call 914-555-0134.

9. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us as soon as possible to resolve the issue. We will either offer a replacement or issue a full refund, depending on your preference and product availability. Please keep the damaged item and packaging, as we may require photos or further details to process your claim.

10. International Returns

If you are returning an international order, you will be responsible for return shipping costs. International returns must also comply with the return policy outlined above. Customs duties and taxes are non-refundable.

11. Contact Us

For any questions regarding our refund and returns policy or to initiate a return, please contact us at:

DiamondGlowJewel
Street: 113 College Ave, US
Phone: 914-555-0134
Email: info@diamondglowjewel.com
Website: www.diamondglowjewel.com