Sales Policy
Effective Date: January 18, 2025
At DiamondGlowJewel, we strive to offer high-quality earrings and a seamless shopping experience. This Sales Policy outlines the terms and conditions related to purchasing our products, including payment, shipping, and handling.
1. Product Availability
All products offered on our website are subject to availability. In the event that an item is out of stock or unavailable, we will notify you as soon as possible and offer alternatives, such as backordering the item or issuing a refund. We make every effort to ensure that our product listings are accurate and up-to-date, but occasionally, due to high demand or stock discrepancies, an item may no longer be available after an order is placed.
2. Pricing
All prices displayed on our website are in USD and may be subject to change without notice. We make every effort to ensure that the prices shown are accurate at the time of your purchase. However, in the event of a pricing error or change, we will notify you and give you the option to confirm your order at the updated price or cancel it for a full refund.
Sales tax may apply based on your shipping address and local tax laws. The applicable tax will be calculated at checkout and included in the total order cost.
3. Promotions and Discounts
Occasionally, we may offer promotions or discounts on selected products. These promotions will be clearly stated on our website, and any applicable discount will be applied at checkout. Discounts cannot be combined unless explicitly stated. Additionally, promotions may be subject to specific terms and conditions, including expiration dates and eligibility requirements.
4. Payment Methods
We accept several payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment gateways. Payments are processed securely through trusted third-party payment processors. Please ensure that your payment information is accurate to avoid delays in processing your order.
5. Order Confirmation
Once your order is placed, you will receive an order confirmation email containing the details of your purchase, including the items, prices, and shipping address. This confirmation serves as a receipt and indicates that we have received your order. Please review your order details carefully, and contact us immediately if there are any issues.
6. Order Cancellation
You may cancel your order within 24 hours of placing it. After this period, we begin processing and preparing your order for shipment, and cancellations may no longer be possible. If you need to cancel an order, please contact us as soon as possible at info@diamondglowjewel.com.
7. Customer Responsibility
By placing an order with DiamondGlowJewel, you confirm that the information provided, including billing and shipping details, is accurate and complete. You are responsible for any issues related to incorrect or incomplete information, which may result in delayed processing or delivery.
8. International Sales
We accept orders from customers worldwide and offer international shipping. However, please be aware that customs duties, taxes, and import fees may apply to international orders, and these are the responsibility of the customer. We recommend checking with your local customs office for more details on potential charges before placing your order.
9. Liability
DiamondGlowJewel is not responsible for any issues arising from misuse of products or failure to follow care instructions. In the unlikely event of an error or defect in the product, our liability is limited to the replacement or refund of the defective item in accordance with our Refund and Returns Policy.
10. Contact Us
For any questions or concerns about our sales policies or your order, please contact us at:
DiamondGlowJewel
Street: 113 College Ave, US
Phone: 914-555-0134
Email: info@diamondglowjewel.com
Website: www.diamondglowjewel.com
