Shipment Policy
Effective Date: January 18, 2025
At DiamondGlowJewel, we strive to provide a fast and reliable shipping experience. This Shipment Policy explains how we handle the processing, shipping, and delivery of your orders.
1. Shipping Methods
We offer a variety of shipping options to meet your needs. These options include:
- Standard Shipping: Delivery within 3-5 business days for domestic orders.
- Expedited Shipping: Delivery within 1-3 business days.
- International Shipping: Available for customers worldwide, with delivery times varying depending on the destination.
Shipping costs will be calculated during checkout based on your selected shipping method and delivery address.
2. Order Processing Time
Orders are processed within 1-2 business days of receiving payment. Please note that processing times may vary during peak seasons or holidays. Once your order is processed, we will send you an email with tracking information.
3. International Shipping
We offer international shipping to various countries. Delivery times may vary depending on the destination, and customs duties, taxes, or fees may apply. Customers are responsible for these additional charges, which are determined by local customs authorities.
4. Shipping Restrictions
Currently, we only ship to valid street addresses. We do not ship to P.O. boxes, APO/FPO addresses, or international freight forwarding services.
5. Shipping Delays
While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by third-party carriers, customs processing, or other circumstances beyond our control. If there is a significant delay in your shipment, please contact us, and we will investigate the issue.
6. Shipping Insurance
All orders are covered by shipping insurance for loss or damage during transit. If your order is lost or damaged, please contact us immediately, and we will work with the carrier to resolve the issue.
For any questions regarding shipping, please contact us at:
DiamondGlowJewel
Street: 113 College Ave, US
Phone: 914-555-0134
Email: info@diamondglowjewel.com
Website: www.diamondglowjewel.com
